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Client Services Director

Business Type: Medical Communications Agency, Medical Education Agency
Job Type: Senior Management, Medcomms Account Management, Medical Communication
Job Level: Management
Position: Full Time
Salary: Great salary and benefits
Location: London, Cheshire
Reference: PID 3711
Job Details:

Our client is a global medical communications agency with an excellent reputation for the calibre of work that they put out. Continued growth leads them to seek a Client Services Director to join their team in Central London or Cheshire.

As Client Services Director you will lead and motivate large account teams to excel with ongoing projects, providing strategic partnership and tactical direction both internally and to clients and opinion leaders. You will develop your teams while applying a high level of scientific and commercial expertise. You will be responsible for identifying organic growth opportunities and seeking ways to ensure competitive advantage through the delivery of a diverse range of projects.  In this position you will be part of the wider company management as a member of the Management Team.

Our client works on medical education and communications materials in therapy areas including infectious disease and oncology, providing support for symposia, advisory boards, stand-alone meetings, communications platform development and training materials.

An excellent package of salary and benefits awaits the successful candidate including bonus, healthcare, pension and 25 days holidays. Our client prides itself on its staff’s professional development and the opportunities that they provide.


  • Develops and maintains ongoing relationships with key international contacts and medical opinion leaders
  • Provides clients with a high level of scientific and commercial expertise gained through extensive knowledge and experience of the industry and company services
  • Responsible for leading a large Account Team, including the establishment and maintenance of quality standards, cost efficiency and working practices
  • Provides strategic direction, promotes best practice and provides advice on tactical implementation to account team for large, more complex projects – promotes innovation/creativity
  • Provides assistance to other account teams / divisions when needed and shares best practice, knowledge and ideas with other account teams and divisions
  • Overall responsibility for all project finance within the account to ensure cost-efficiency and competitiveness – including ensuring efficiency of working between client service teams and other departments
  • Pitches for and wins new business with new / existing clients
  • Manages career development of team members to ensure maximum employee satisfaction and development at the same time as productivity
  • Involvement in company-wide initiatives and acts as an ambassador both internally and externally

Knowledge, Skills and Abilities:

  • A life sciences degree or PhD
  • Significant experience in a medical communications agency or pharmaceutical environment with time at a management level
  • You will have a wealth of account-handling experience gained within a medical communications agency
  • You will have previous experience successfully managing staff working on large-scale projects.
  • Extensive experience of all agency services
  • Excellent communication, interpersonal skills and presentation skills
  • Financial acumen
  • Creative thinking and problem solving
  • Decision making and influencing
  • Multitasking and flexibility
  • Team Player and company advocate

This is a great opportunity to join a young, nimble and agile agency and share a part in its development and direction.

ID Search & Selection has been successfully placing candidates in healthcare communications jobs for over 15 years. Along the way we’ve built many long term relationships with candidates and clients. We’re now trusted recruitment partners to many leading companies, big, small, network and independent.

Our consultants are knowledgeable and professional and will be happy to offer information and advice. We are with you every step of the way, providing a supportive and communicative service that we will tailor to your unique needs.

Jon Gawley would love to hear from you on 01932 797996.

Posted: 30/10/2018 | NPJ Ref: 224592 | NPJ Original URL
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