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PHASE II International Ltd
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Account Manager

Business Type: Medical Communications Agency
Job Type: Medcomms Account Management
Job Level: Experienced (non manager)
Position: Full Time
Salary: Competitive
Location: Surrey
Reference: Account Manager
Job Details:

Main purpose of job:

·  Manage projects from briefing through to delivery
·  Manage the profit and loss on the assigned projects
·  Manage daily client communications and status updates with clients and suppliers
·  Manage the quality of client deliverables
·  Support the Operations Director in managing assignments during their absence



·  The smooth running of accounts to meet project objectives
·  Day-to-day delivery of projects and programs for clients with pre-agreed timelines and budget
·  The range of day-to-day communications with clients and/or external suppliers
·  Developing strong relationships internally with team members, and externally with clients and key opinion leaders

·  Understand the client’s brand strategy and apply this to the development of tactical proposals
·  Taking an active role in the strategic and scientific requirements of the account
·  Preparing project proposals and budgets, monitoring the financial status of each project
·  Establishing priorities and anticipating problems in order to meet deadlines, find solutions and assess resourcing needs for the account
·  Ensuring accuracy of all work produced internally, supporting the editorial team as necessary
·  Mentoring and training junior team members
·  Managing and tracking personnel expenses

·  Ensuring internal operating procedures meet client requirements, propose updates as required
·  Tracking time against client accounts and producing management reports as required
·  Delivering accurate client status reports, call reports either by yourself or by an Account Executive
·  Delivering the project reconciliation, as directed by a Senior Account Manager or a more senior team member
·  Adhering to Company operating procedures and handbook
·  Adhering to PHASE II Company values

Person specification
·  A minimum of 3yrs plus experience in Medical Communications agency/pharmaceutical Industry, or appropriate pharmaceutical industry supplier
·  Educated to degree level or above
·  Excellent client facing and interpersonal skills
·  Experience of delivering timely and profitable medical communications projects
·  Well organized and exceptional attention to detail
·  Ability to manage workflow for Account Executives
·  Ability to find quick and clever ways to overcome difficulties
·  Confident in both client and company situations
·  Willing to learn new skills
·  Proficient in all areas of Microsoft Office (Excel, Word and PowerPoint)
·  Excellent communication skills, both written and verbal
·  Hardworking adaptable and can work confidently within a group

Working at PHASE II

PHASE II is a fantastic place to work, its located just outside of London in a quant village called Thames Ditton. Employees benefit from onsite free parking, private medical through Vitality, life assurance, annual bonus’ of minimum 8%, an additional holiday is given every year after 2 years of service, 21 days of annual leave plus bank holidays and 3 days paid leave during the Christmas period, Friday drinks, fresh fruit, tea and coffee, company parties and much more!

PHASE II is a growing company that is constantly expanding and supports career growth. We also understand the importance of a work/life balance and try to accommodate this when possible.


With offices in Europe and the US PHASE II is a full service communications agency serving life science companies worldwide.

With open access and science-driven global initiatives, we provide unbiased disease education through multichannel communications.  Our purpose is to provide credible education in any therapy area where there is an unmet medical need.  We do this by providing the latest medical information, live congress coverage, trial updates, drug approvals, case studies as well as expert opinions.


Posted: 06/10/2018 | NPJ Ref: 223046 | NPJ Original URL
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